Good Luck UP2i students!

The very best of luck tomorrow to all UP2i students!

What is Franchising?

What is franchising?

The term 'franchising' can describe some very different business arrangements.

Business format franchise
This is the most common form of franchising. A true business format franchise occurs when the owner of a business (the franchisor) grants a licence to another person or business (the franchisee) to use their business idea - often in a specific geographical area.

The franchisee sells the franchisor's product or services, trades under the franchisor's trade mark or trade name and benefits from the franchisor's help and support.

In return, the franchisee usually pays an initial fee to the franchisor and then a percentage of the sales revenue.

The franchisee owns the outlet they run. But the franchisor keeps control over how products are marketed and sold and how their business idea is used.

Well-known businesses that offer franchises of this kind include Starbucks, Malan, McDonald's and KFC.

http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1073791407

WRITING FOCUS - Grammar activities, sentence structure and using transition signals

Some Good Grammar Exercise websites:
http://www.englishpage.com/grammar/
http://a4esl.org/
http://www.bbc.co.uk/skillswise/words/grammar/


Some Easy Grammar Activities which are clear and concise
http://classroom.jc-schools.net/basic/la-grammar.html

**Please note that some of these activities focus on using transition words in sentences – including effective comparison and contrast transition words.

In-text referencing sample worksheet

In-text referencing sample worksheet

Suggested ways to report the ideas of others, or refer to data in a survey.

1. According to Maslow (Bartol et al. 2006) the highest need for humans is Self-Actualisation, which refers to reaching one's full potential. Employers address this need by providing opportunities for self-improvement and success in the workplace. Recognition for hard work or superior ideas is also an important focus for employers, and relates to Maslow's Esteem Level in his Hiearchy of Needs Theory.



2. One way of keeping workers happy in the workplace is to give them a sense of belonging, by encouraging good relationships with their colleagues. (Burke 2006)


3. Workers in Hong Kong place a lot of importance on earning more money because of the high cost of basic education, health and general living expenses (Furnham 1995). For this reason money is a strong motivator in that country, and would be in other countries with similarly high living costs.

4. A survey carried out by the University of Wessex showed that both men and women considered having an interesting job to be of high importance to them in their workplace. (Phillips 2004)

5. According to Phillips (2004) studies prove that for most people, an interesting job is better than a well-paid one.


6. Do not do this question


7. Bailey (Bourke in Cotton et al. 2006) suggests that flexible leave banks is an effective way to cater to the family needs of employees outside the workplace.

Model Essay Plan - Motivation Essay

Task 1 Analysing the essay question

a task words discuss; explain

b content words strategies Infocision uses; how needs are fulfilled

c limiting words meet needs of employees; Maslow’s Hierarchy of Needs theory

d questions What are employee needs?
How does Infocision know about these needs?
What strategies does Infocision use to meet these needs?
What is Maslow’s theory?
How does the theory apply to Infocision’s employees?

Task 2. Note taking – suggested main points

Infocision Management Corp. - founded 1982 by Gary Taylor - teleservices firm
Company philosophy: ‘happier employee is a better employee’
Employees respected and valued
Top performers frequently receive awards e.g. cash, TVs, iPods, cars
“Employee of the Month” ceremonies reward staff who perform above company expectations
Job satisfaction fulfilled by training, encouragement, development, recognition, and creating happy environment
Healthy employees encouraged by:having gyms, fitness programs, stop smoking program with free nicotine replacement therapy in many locations;on-site doctor for all staff, including those not covered by Infocision health insurance
Child-care subsidies recently introduced
Company values – every staff member is highly regarded
Company aim – provide enjoyable and worthwhile jobs
Company results exceed competition due to services for clients and employee performance

ESSAY QUESTION
Discuss the strategies InfoCision uses to meet the needs of its employees. Explain how the needs that are being fulfilled relate to Maslow’s Hierarchy of Needs Theory.

Task 3 . Essay plan (SAMPLE ONLY)

Introduction
Maslow’s hierarchy – 5 levels/Lower order needs must be fulfilled before higher level needs
InfoCision – successful company – meeting needs of its employees
Essay will use Maslow’s theory to illustrate strategies

Body 1
Lowest level ‘Physiological’ – basic physical needs e.g. hunger, thirst, shelter
Theory in workplace – Need to earn enough money.
Infocision strategy:No mention of pay amounts.Assumption: higher level needs are being met therefore lowest need must already be satisfied due to hierarchy theory.

Body 2
2nd level ‘Safety’ – security, protection
Theory in workplace – safe and healthy environment, guaranteed benefits
Infocision strategy:Health looked after – fitness programs, gyms, on-site doctor, stop smoking program.Whole family health insurance helps workers with family, protecting more than employees. Healthy family results in workers not missing work to care for sick relatives.Child care – workers able to be at work when given child care place which can be hard to find. Reduced cost also helps family.

Body 3
3rd level ‘Social’ – sense of belonging, love
Theory in workplace – Good relationships with co-workers and bosses, social activities
Infocision strategy:Positive environment, want staff to enjoy their work.Company values each employee and client as individualTreat staff with respect and see as heart of business – staff feel they are central part of company

Body 4
4th level ‘Esteem’ – self esteem, recognition, status
Theory in workplace – High job status, valued by others, receive praise and recognition
Infocision strategy:Recognition – monthly awards “Employee of the month”Prizes for top performers – cash, iPods, TVs, cars.

Body 5
Highest level ‘Self-actualisation’ – self development
Theory in workplace – develop talent and skills; interesting & challenging job; make own decisions about work
Infocision strategy:Give training, encouragement and development

Conclusion
Restatement – 5 levels of Maslow’s hierarchy. Infocision satisfies all needs of employees. Company results reflect staff satisfaction.

Answers to Reading Practice 25/1/10

Reading Test Practice: School Uniforms: Neat and Tidy and.....

Task 1

1. False (practical not impractical)

2. True

3. True

4. False (girls not boys)

5. False (might be distracted not might not be distracted)

6. True

7. False (the senior vie-president)

8. False (she thinks good discipline results from good relationships)

9. False (cheap not expensive)

10. False (not a social leveller but perpetuates differences)

Task 2 - Vocabualry

ludicrous

review

suspended

restraint

Task 3 - Note-taking

David Tuck (FOR)

• Uniforms are practical working clothes/unique


• Makes someone identifiable/makes a person identify with something


• Can have important psychological benefits - removes conflict competition


• Prevents social rejection by peers (which may create problems further down the track i.e. rejecting school)


• Free dress can add to children's problems/uniform makes everyone look equal


• Makes it easier for teachers to control students


• Teachers could be distracted i.e. by well developed girls if not in a uniform


• Allows students to learn self-discipline/principals


• Encourages 'allowable' behaviour - shows students they have to conform to society


• Long wearing qualities


• Tax deductible

Ruth Hoadley (AGAINST)

• Too much unnecessary pressure - can be reprimanded for minor/small reasons


• Requires strict policing - students can be suspended for disobedience


• Can lead to dislike/distrust/bitterness between teachers and students


• That self discipline comes from trust and good relationships, not uniforms


• Uniforms are not always cheap and functional - are expensive/children grow out of them quickly


• Not a social leveleer because minor details in uniforms become more apparent - i.e. if a student misses an expensive bit it's noticed by other students, or members of a family may have to share the uniform (or parts of the uniform)


• That students would settel sooner or later in functional gear - not way out dress and then teachers etc. could focus on more important issues


• Tax deduction does not benefit low income earners

Answers to Task 3 (Work Vocabulary Worksheets)

ESSAY TOPIC

'Some people live to work, and others work to live. In most cases, this depends on the job they have and the conditions under which they are employed. In your opinion, what are the elements that make a job worthwhile?'

In answering this question, I would like to look first at the elements that combine to make a job undesirable. By avoiding such factors, potential employees are more likely to find a job that is more worthwhile, and by doing so, to achieve happiness in their work.

First of all, it doesn't matter if you are an unskilled worker cleaning the floor, a 3. semi-skilled blue-collar worker on a production line in one of the manufacturing industries, or a white-collar worker in a bank, shop or one of the other service industries; if you lack job security, with the knowledge that you might lose your job at any time, you will never feel happy. Everybody would like a steady job in which he or she is guaranteed work. Nowadays, however, companies have a high turnover of staff, hire new staff and fire others on a weekly basis. Such companies are not popular with their workers.

The same can be said of a job in which you are put under a lot of stress and worry, a job which is so demanding that it takes over your life, a job where you work unsociable hours and so never get to see your family or friends, or a physical job in which you do the same thing every day and end up iwth the industrial disease that is always in the papaers nowadays - repetitive strain injury (RSI).

With all these negative factors, it would be difficult to believe that there are any elements that make a job worthwhile. Money is, of course, the prime motivator, and everybody wants a good 1 salary, but of course that is not all. The chance of promotion, of being given a better position in a company, is a motivating factor. Likewise, perks such as a free lunch or a company car, an incentive scheme to make you work hard such as a regular increment or pay rise above the rate of inflation, sickness benefit in case you fall ill and a company pension scheme so that you have some money when you retire all combine to make a job worthwhile.

Unfortunately, it is not always easy to find all of these. There is, however, an alternative. Forget the office and the factory floor and become self-employed and work for yourself. Your future may not be secure, but at least you will be happy.

VIDEO: Dokkoon gives birth to a girl

VIDEO: Dokkoon gives birth to a girl

Baby Elephant born in Melbourne Zoo

It's a girl!

Dokkoon gives birth to a girl - Melbourne Zoo is celebrating the birth of a baby elephant – only the second to be born in Australia

Read and watch here:
http://www.heraldsun.com.au/news/baby-elephant-born/story-e6frf7jo-1225820305366

HOMEWORK FOR WEEK 7

Dear UP2i students,

Homework for Week 7:

1) Type your Body Paragraph 1 / Motivation Essay (double spacing)

2) Refine and complete your plan for Body paragraphs 1, 2 and 3
(I will collect before class tomorrow morning /Room 11.24)

3) Paraphrasing focus (see URL below)

http://www.dlsweb.rmit.edu.au/lsu/content/4_WritingSkills/writing_tuts/paraphrase_LL/index.html

Enjoy the rest of the week!
Josephine

Update on Pregnant Dokkoon

Watch this AMAZING footage of Dookoon's baby in-utero!

Dokkoon Pregnancy Update - 4 month scan from Zoos Victoria on Vimeo.

Find out more here....

http://www.zoo.org.au/babyelephant/birth_preparations

And watch some very interesting videos here.....

http://www.zoo.org.au/Melbourne/Dokkoon/Video_Updates

IDEAS FOR MANAGERS WORKSHOP

Needs focus / Employer Strategies for Catering for

those needs



1. Managers should value, seek and use employee's own ideas:


Possible strategies:
Start a suggestion box
Agenda item at an employee meeting

Professional Development sessions

2. Managers should keep their employees informed
Possible strategies:
Create a blog or website to keep employees up to date with things which are happening at the company - changes/new strategies, etc...

3. Managers should express personal interest in employees
Possible Strategies:

• Publish important news on the blog/website (marriages, births)
• Organise some activities where workers DO NOT talk about work
• Ask workers to keep a diary of their concerns
  

4. Managers should instil pride in work well done
Possible strategies:

• Employee of the Month (award/reward)
• Publish achievements (newletter/posters/website)
  
  

5. Managers need to provide effective supervision
Possible strategies:

• Managers should not 'micromanage' - they should give autonomy but clear guidelines and support at the same time.
• Use company rules/guidelines to do this well

6. Managers must provide a safe work environment
Possible strategies:

• Employ safety technicians to monitor the physical work environment
• Purchase relevant equipment (e.g. ergonomical office chairs)
• Keep employees up to date with safety features (to build security)

7. Managers should provide rewards for top performers
Possible strategies:

• money/bonus
• holidays
• perks - company car
• certificate of achievement
  

8. Managers shuld challenge those workers who seem bored in their roles.

Possible strategies:

• Organise social events at the weekend
• make the jobs more interesting
• job- swap (creating multi-skilled workers and relieving boredom at the same time)

ANSWERS TO CROSSWORD

1. down = differences

5. down = opportunity

20. across: security

16. down: Wessex

Thanks Lillian!

3. across: self-actualisation

Thanks Simon!

MELBOURNE NEWS.....

Baby elephant arrival nears at Melbourne Zoo

Read the latest news :
http://www.heraldsun.com.au/news/baby-elephant-arrival-nears-at-melbourne-zoo/story-e6frf7jo-1225817525915

Melbourne Zoo keeper Steve Blanchard rides on pregnant elephant Dokkoon's back as part of her fitness program.

An Interesting Job is Better than a Well-Paid One

An Interesting Job Is Better than a Well-Paid One

1. Who conducted the survey?

2. What was the topic of the survey?

3. How many people were questioned for the survey?

4. What was the most important factor for women?

5. What was the most important factor for men?

6. What was the 3rd most important factor for both men and women?

7. According to this and other studies, when is work stress highest?

8. Men and women agreed on the most important, but not on the least important points.
True or False?

9. Complete the following table:

More important FOR MEN or for FOR WOMEN?

• being recognised for good work
• working for a boss you respect
• having flexible working hours
• working for a successful company
• having a chance for promotion

10. What is the advice the article gives to managers who are trying to make a job more interesting?

11. What is the advice the article gives to managers to make a job seem more worthwhile to employees?

12. What is the comparison given between motivation and money?

Motivation at Work - Vocabulary Exercise

Practice vocabulary from Motivation at Work Activity here:

http://www.swfcabin.com/open/1263167109

UP2i PRACTICE YOUR VOCABULARY

Here are some vocabulary exercises to help you revise this week's vocabulary.

Work and Motivation Vocabulary (Readings Booklet page 23) http://www.swfcabin.com/open/1262736257

Synonyms and Word Building Exercise (Readings Booklet page 34)
http://www.swfcabin.com/open/1262736146

Word Partnerships (Readings Booklet page 36)
http://www.swfcabin.com/open/1262736355

Calling all UP2i students - POST YOUR OPINION TODAY

Is money a long term motivator for workers?
UP2i students, post your opinion today!

Summary of article 'Perks that Work' (Readings Booklet pg 37)

PERKS THAT WORK

by Robert Bourke

According to Burke in his article “Perks that Work”, as there are very few unemployed people in contemporary society, companies are beginning to use different strategies to keep their workers. His article outlines some of those strategies. For example, many companies offer extra benefits to employees including more money, better perks and help with personal problems.

Some large technology companies even go so far as to give their employees generous perks such as luxury cars and cruises. One critic, Doherty, argues that benefits are good for employees but not for companies, as they do not increase profits. Burke then continues by giving other strategies for increasing employee motivation and loyalty.

The general manager of Gateway in the US Tim Haval, says that another way to keep workers is to develop their sense of belonging, which then makes it hard for them to leave. Tyler, the founder and CEO of Xperts, highlights that the effect of perks on the profits of a company and its shareholders is unknown, because benefits focus on employees. He points out another strategy for keeping workers is to help them with personal problems, so flexible leave is very valuable for them.

Burke concludes that if employees achieve a work/life balance and are happy at work, they will not look elsewhere for employment.

This summary was written by the students of UP2i together in class, with assistance from their teacher, Josephine.

Action Plan - UP2i Week 6

Don't be like this guy!










ACTION PLAN FOR UP2i
Homework for Tuesday
Revise and study theory on Essay Analysis (pages 24-28 Resources Book)

Practice page 29 - Questions 2,3,4 (use Question 1 sample to guide you)

Essay Analysis (Essay 2: Employee Motivation)

Identify task/content/limiting words in the question- (page 7 Resources Book)

Vocabulary Exercises: a,b,c (pages 34-35 Readings book )


Homework for Wednesday
Library Research Task for Employee Motivation Essay (see page 8, Resources Book )


Homework for Thursday
Correct and write new improved draft of Research Essay 1 (Academic Culture Essay)
Email your new draft to pjosephine@y7mail.com

AND DON't forget to email your photo to me as soon as possible!

Have a lovely evening...
Cheers,
Jo

THE BEST PLACE TO WORK?? And the winner for 2009 is.....GOOGLE (again!)

Google Office, Haidian District, Beijing

South Africa

Google Zurich

Find out why Google has been voted the best place to work by employee surveys:

Google – Video and Pictures (links)

http://labnol.blogspot.com/2006/01/inside-google-office-videos-and.html

http://labnol.blogspot.com/2007/04/video-tour-of-google-office-and-lavish.html

http://www.youtube.com/watch?v=aOZhbOhEunY

Google NY

http://www.labnol.org/internet/video-tour-of-google-office-in-new-york/5395/

Google Zurich

http://www.metacafe.com/watch/1290924/google_office/

Google Beijing
http://www.youtube.com/watch?v=zOjGfB2jV_k

Images of Google Offices

http://www.hongkiat.com/blog/google-offices-googleplex-around-the-world-photos/

http://1dak.com/people/google-office-pictures-47-pics/

http://www.google.com/corporate/culture.html

http://www.funonthenet.in/content/view/229/31/

http://gallery.xemanhdep.com/2008/09/inside-google-office/

Interview with employees – Australia Google
http://www.google.com.au/support/jobs/bin/static.py?page=about.html&about=meet

Google ‘perks’
http://www.google.com/support/jobs/bin/static.py?page=benefits.html

http://money.cnn.com/galleries/2007/fortune/0701/gallery.Google_perks/index.html

http://www.usatoday.com/tech/news/2007-05-10-google-perks_N.htm

THE BEST PLACE TO WORK? And the winner is Google (again!)

What makes a workplace a great place to work???

1. Google Australia, 312, Internet Services, Sydney,

2. NetApp Australia, 146, Information Technology, Sydney

3. Russell Investments, 241, Financial Services, Sydney

4. Diageo, 553, Manufacturing (food, beverages), Sydney

5. Dynamic Property Services, 41, Business services (property management), Sydney

6. ETM Group, 73 (55 full-time), Business services (Travel, events management),

Melbourne

7. BMD Group, 1194, Construction, Brisbane

8. MRWED Training & Assessment, 20 (11 fulltime), Education services, Sunshine Coast

9. Red Balloon, 46 (38 full-time), Retail, Sydney

10. OBS, 102 (98 full-time), Information technology, Melbourne

What do Employees Say?

When asked "Is there anything unique or unusual about this company that makes it a great place to work?", here's what employees at some of the Best Workplaces had to say:

Credibility

"Our boss is not above doing any job. She will work any job level, thereby gaining respect and loyalty of other team players."


"The door to management is always open. They listen."

Respect
"I am not afraid to make mistakes, which allows me to be a risk taker. I am able to explore my ideas at this company."

"Management truly encourages and expects individuals to care for themselves before work. They understand personal lives are more important than jobs."

"This company is mainly concerned about the people within this company. We are obviously in business to make money, but the people come before the profits. The company takes care of the people first, and the people in turn take care of the profits."

"Personal and professional opportunities here are endless. The company is always striving to improve itself and at the same time giving individuals the motivation and encouragement to achieve their desires. I have never worked anywhere else that I felt so comfortable and confident that I can achieve anything."

Fairness

"I know that when I have a concern or difference of opinion with my supervisor, I can count on him to give me unbiased feedback and a different perspective. Whether he supports me or not, I know that he will give honest opinions and offer as many solutions as possible."

"My boss is a great leader. She can make hard but fair decisions, and she always seems to do the right thing. She values differences in people, which is a great asset."

Pride
"I feel as though I make a difference. My job allows me latitude to make decisions and implement them in order to get the job done. At the end of the day I can look back and see what I have been able to accomplish with a great feeling of satisfaction."

"...there is a certain satisfaction in knowing that the work I do supports an organisation with such a profound impact on organisations which affect the lives of everyone in the world."
"Every morning I wake up I am more than excited to get to work and do the best I can for a company that really appreciates it."

"I spent most of my career in a company which focused on efficiency and profits - employees were a "means to the end." However, I have had the fortunate opportunity to join this company late in my career. This is truly a place that puts people first, manages from the heart, cares for the community."

Camaraderie

"This is a great place to work because people care about each other. It doesn't seem so much like work when you are surrounded by people that care for you as an individual."

"Because this company's managers try to make its workplace and its work activities fun, the whole company gains a very positive attitude leading to good performance."